Shipping and delivery
Shipping & Pickup Policy
Effective Date: February 11, 2026
Thank you for supporting Creations by Sarah. As a handmade business, we take care to ensure every item is crafted to a high standard before it reaches you. Please review our fulfillment and pickup details below.
1. Local Pickup
Local pickup is our primary delivery method for customers in the Lorain County / Carlisle Township area.
• Scheduling: Once your order is complete, you will receive a "Ready for Pickup" email. Please reply to that email to schedule a specific pickup time.
• Porch Pickup: For your convenience, porch pickup is also available anytime once your order has been marked as ready. Specific address details will be provided in your confirmation email.
• Abandoned Items: Per our shop terms, any items not picked up within 60 days of the "Ready for Pickup" notification will be considered abandoned and are non-refundable.
2. Processing Times
Every item at Creations by Sarah is handmade.
• Standard Processing: Please allow up to 7 business days for your order to be prepared for pickup or shipping.
• Custom Orders: If you have placed a highly customized order, we will communicate any additional time needed during the design process.
3. Shipping Details
If you choose to have your item shipped:
• Carriers: We ship via USPS, FedEx, or UPS.
• Rates: Shipping costs are calculated at checkout based on the total weight of your order and your destination.
• Tracking: You will receive a tracking number via email as soon as your order is dispatched.
4. Damaged or Lost Packages
• Damage: If a shipped item arrives damaged, please contact [email protected] within 24 hours of delivery. Include photos of the external packaging and the damaged product so we can assist you.
• Loss: Creations by Sarah is not responsible for packages once they are marked as "Delivered" by the carrier. We recommend providing a secure delivery location.
5. International Shipping
We currently only offer domestic shipping within the United States and local pickup. We do not ship internationally at this time.